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Dealing with Difficult Situations

IMPORTANT! This course has been marked as obsolete, and is no longer available for student enrollments. Any current enrollments can still complete the course.

Per Seat Cost: 30 Points

Material Code: 25610





Dealing with Difficult Situations

Course Length: 30 minutes

This 30-minute training course explains (1) how to anticipate and respond appropriately to a crisis, (2) what to say to third parties if asked about a crisis, (3) how to handle official requests in connection with inspections or investigations, and (4) employees' rights in an encounter with law-enforcement personnel.

Topics covered by this course include:

  • Preparation
  • Natural disasters
  • Terrorism and violence
  • Bomb threats
  • Environmental accidents
  • Inspections
  • Search warrants
  • Stops
  • Detentions, arrests and searches
  • Other requests for information
  • Attorney-client privilege


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