License Online Course Content from J. J. Keller & Associates, Inc.


Thank you for your interest in licensing online courses from J. J. Keller & Associates, Inc.

The first step in the licensing process is to test a short demo course.

If you are not the LMS Administrator or the LMS provider please share this URL with them for testing the demo course.

Below are the computer requirements for our SCORM 1.2 courses:

Computer Requirements

To ensure full course functionality, your computer will need to meet or exceed the following requirements:

General

·         Windows 8 or higher, Mac OS X 10.12 (Sierra) or higher

·         Persistent, high-speed internet connection with at least 1.5Mbps download speed

·         Speakers or headphones

·         Pop-up blockers must be disabled

·         JavaScript must be enabled

·         Cookies must be allowed

·         Adobe Acrobat Reader 10 or higher

Web Browsers that best support HTML5

·         Windows: Internet Explorer 11, Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)

·         Mac: Safari (latest version), Google Chrome (latest version), Firefox (latest version)

·         Mobile: Safari in Apple iOS 11 or later, Google Chrome in Apple iOS 11 or later, Google Chrome in Android OS 7 or later

Course Delivery Method

Please note: Our courses are provided as Dispatch .zip files, which means the course content resides on J. J. Keller servers. When a course enrollment is launched from your LMS, the content is pulled from J. J. Keller servers, but all scoring, time spent, etc., is recorded within your LMS. This allows us to provide you with our courses in very small .zip packages (for example, 20kb instead of 200mb), and we can keep the course content updated without you having to reinstall a new version of the course on your LMS.

When we update a course, new and existing enrollments in your LMS that have not yet launched the course will automatically pick up the new version, while existing enrollments that have already launched the course will continue with the previous version of the course. We will notify you of changes made to an existing course via email.

Access to www.jjktrainingportal.com must be allowed in your company's firewall rules. Traffic on ports 80 (HTTP) and 443 (HTTPS) are both acceptable when accessing www.jjktrainingportal.com.

Course Testing Process

The following test course is on our Dispatch Management site for you to download and install on your LMS. Please see https://www.jjktrainingportal.com/Dispatches/fc1ccc39-68b0-4781-ad80-5f4c384c05d6

·         J. J. Keller & Associates, Inc. LMS & Dispatch Test Course (99999) -
NOTE: All courses are set with a   passing score of 15%. Click here to access the instructions on how to change the passing score. Contact your LMS provider for additional assistance in adjusting the passing score to your specification.

Please perform the following steps:

1.    Load the course into your LMS.

2.    Create at least one enrollment for the course.

3.    Ensure the videos, audio, bookmarking (leave course early and re-start to see if you are taken to the same spot), etc. are all working as expected in the course.

4.    Take the course through the end and make sure that a completion date, reporting status (Complete/Incomplete), and final score are obtained and recorded within your LMS.
NOTE: Capture a screen shot (example below) to send to your J. J. Keller sales representative.

5.    Test the course on a computer that closely matches the majority of the systems that your students will be using. We recommend you test on various web browsers.

6.    Test the course in your mobile app, if your LMS provides one.

7.    Send the required screen shot to your J. J. Keller sales representative.

If the course testing is successful, your J. J. Keller sales representative will assist you with next steps.

If you encounter any errors, please reach out to your LMS provider for trouble-shooting assistance. If your LMS provider is not able to assist, contact J. J. Keller LMS Support at 1-877-564-2333, ext. 8737 or lmssupport@jjkeller.com with the following details:

o    What error message are you receiving? Provide screen shot(s) of the errors.

o    What type of device are you using?

o    What browser and version are you using?

o    Who is your LMS provider? What version?

o    What are your LMS requirements? Provide your LMS technical specifications documentation.

If you email lmssupport@jjkeller.com you will receive a ticket #. Please retain this ticket # for reference purposes.


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