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Entry-Level Driver Training (Passenger Endorsement): Passenger Management
Course Length: 13 minutes
Intended Audience: Drivers who are applying for an initial commercial driver's license (CDL) or drivers upgrading their current CDL.
Overview: As the driver of a large passenger-carrying vehicle, the driver's primary responsibility will be getting the passengers to their destinations safely and efficiently.
Safe driving is certainly a large part of that, but the driver's responsibilities won't end there. The driver will need to interact with and actively manage the safety of the passengers from the first hello to the last goodbye—including the entire loading and unloading process—no matter their age, race, gender, ability, or demeanor. The driver may even need to deal with disruptive or combative individuals who pose a safety risk to the driver or others.
Entry-Level Driver Training (Passenger Endorsement): Passenger Management is designed to help the learner understand the proper procedures for safe loading and unloading of passengers prior to departure, including rules concerning standing passengers and the standee line along with the procedures for dealing with disruptive passengers.
Objectives:
After completing this course, learners will be able to:
- Explain how to safely load passengers onto your vehicle
- Explain how to safely unload passengers from your vehicle
- Discuss safe management of standing passengers
- Explain how to deal with disruptive passengers
Outline
The J. J. Keller Entry-Level Driver Training (Passenger Endorsement): Passenger Management covers the following topics:
Introduction
- Introduction
- What You'll Learn
Passenger Management
- Selecting a Loading Area
- The Boarding Process
- After the Boarding Process
- Unloading Passengers
- Standing Passengers
- Dealing With Disruptive Passengers
Conclusion
Regulations Covered:
- 49 CFR Part 380 Appendix B - CDL Training Curriculum
Copyright Date: 2022
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