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Entry-Level Driver Training: External Communications
Course Length: 15 minutes
Intended Audience: Drivers who are applying for an initial commercial driver's license (CDL) or drivers upgrading their current CDL.
Overview: Being able to communicate clearly and professionally is a skill every driver should develop.
This training is designed to help drivers understand how to navigate a roadside inspection with tips on communicating using verbal and non-verbal messages.
Objectives
After completing this training, learners will be able to:
- Describe the roadside vehicle inspection process
- Identify the impact that violating regulations has on your, and your carrier's, records
- Illustrate effective communication techniques when interacting with enforcement officials
Outline
The J. J. Keller Entry-Level Driver Training: External Communications training covers the following topics:
Introduction
- Introduction
- What You'll Learn
Roadside Inspections
- Commercial Vehicle Safety Alliance
- Purpose
- Basic Interview
- Documents and Credentials
- Vehicle Inspection
- Roadside Inspection Outcomes
Ways You Communicate
- Interpersonal Communication
- Verbal and Non-Verbal Messages
- Attitude
- Non-English Speakers
Conclusion
Regs Covered: Appendix A to Part 380, Unit A1.5.6 External Communications
Copyright Date: 2022 (Rev. 4/23)
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